PoD-Connect for Amazon and Beyond: Simplifying Proof of Delivery Management Across Carriers

Following the introduction of PoD-Connect in our Q3 2026 Release, we'd like to take a closer look at how the solution helps businesses simplify Proof of Delivery management. While BAROS has long automated Proof of Delivery retrieval for Amazon Shortage Claims, PoD-Connect now extends this capability beyond Amazon—supporting all Proofs of Delivery across multiple carriers through one centralized platform.

For many companies, Proofs of Delivery are essential documents. They help confirm that shipments were delivered, support internal documentation, and provide evidence for claims, disputes, invoice checks, audits, and compliance processes. But in practice, managing Proofs of Delivery is often still a manual and fragmented task.

Teams need to log into different carrier portals, search for tracking numbers, download documents, rename files, store them internally, and forward them to the right department. Each carrier has its own process, format, system, and availability period. What looks like a simple document request can quickly become a time-consuming operational burden.

This is especially challenging for companies working with multiple carriers, high shipment volumes, and complex omnichannel structures. And that's exactly why BAROS developed PoD-Connect.

What is PoD-Connect?

PoD-Connect is a central platform for retrieving, exporting, and securely archiving Proofs of Delivery across carriers.

Instead of working through multiple carrier portals, customers can access delivery documents through one standardized solution. Tracking numbers can be submitted manually, via CSV upload, or through an API connection. PoD-Connect then retrieves the relevant delivery documents, standardizes the process, and stores the documents securely for long-term access.

The goal is simple: one access point instead of many carrier portals.

Why Proof of Delivery Management Matters

Proofs of Delivery play an important role in daily logistics, finance, claims, and compliance processes.

They can help answer questions such as:

Was the shipment delivered?
When was it delivered?
Which carrier handled the shipment?
Is documentation available for a claim or dispute?
Can the delivery be matched to an invoice, shipment, or internal case?

When PoDs are easy to access, teams can work faster and with more confidence. When they are missing, scattered, or difficult to retrieve, processes become slower and more error-prone.

For companies dealing with shortages, chargebacks, customer disputes, invoice checks, or audit requirements, fast access to delivery documentation can make a significant difference.

The Problem with Manual PoD Handling

Many companies still retrieve Proofs of Delivery manually. This often means searching across several carrier systems, dealing with different logins, downloading documents one by one, and manually assigning them to the correct business process. The more carriers and shipments a company manages, the harder this becomes.

Common challenges include:

different carrier portals and processes
manual search and download work
limited availability of delivery documents
inconsistent file formats
missing transparency across teams
time-consuming document assignment
fragmented workflows between logistics, finance, and claims teams

In some cases, delivery documents are only available for a limited time through the carrier. If they are not retrieved in time, they may no longer be accessible when they are needed later.

This creates unnecessary risk, especially when PoDs are required for disputes, audits, or internal documentation.

How PoD-Connect Helps

PoD-Connect brings Proof of Delivery management into one central process. The platform retrieves PoDs from relevant carriers, normalizes the document handling process, and stores the documents securely. Customers no longer need to manage each carrier separately or rely on manual downloads from different portals.

With PoD-Connect, companies can:

retrieve PoDs across multiple carriers
submit tracking numbers manually, by CSV upload, or via API
reduce manual work in logistics and claims teams
centralize delivery documentation
improve access to PoDs for disputes, audits, and invoice checks
store delivery documents securely for long-term use
create a more transparent and reliable documentation process

This allows teams to spend less time searching for documents and more time focusing on the business processes those documents support.

Built for Omnichannel Logistics

PoD-Connect is designed for companies that ship through multiple carriers and operate across different sales channels.

This includes Amazon vendors, retail suppliers, FMCG companies, manufacturers, wholesalers, and other businesses with complex logistics structures.

For these companies, Proofs of Delivery are not only relevant for shipping teams. They are also important for finance, operations, claims management, customer service, and compliance.

A centralized PoD process helps connect these departments and creates a more reliable foundation for delivery documentation.

One Platform, Many Carrier Processes

Every carrier works differently. Some provide documents through APIs or web services. Others rely on file transfers, portals, or other processes.

--> PoD-Connect manages this complexity in the background.

Customers interact with one standardized platform, while PoD-Connect handles the different carrier-specific processes behind the scenes. This makes it easier to scale PoD handling without adding more manual work for every new carrier or shipment volume increase.

From Reactive Searching to Proactive Documentation

Without a central process, many companies only start searching for Proofs of Delivery when a problem has already occurred.

A claim needs support.
A customer asks for proof.
An invoice check requires documentation.
An audit needs historical delivery records.

At that point, teams often lose time searching across different systems.

PoD-Connect helps companies move from reactive document searching to proactive delivery documentation. PoDs can be retrieved, stored, and made available before they become urgent.

This creates a more structured process and reduces the risk of missing documentation when it matters most.

Looking Ahead

PoD-Connect is built to support different levels of automation.

Companies can start with manual input or CSV uploads and later move toward API-based integration with their own ERP, logistics, or claims systems. This makes the solution flexible for different customer needs and maturity levels.

As shipment volumes grow and carrier networks become more complex, a centralized PoD process becomes increasingly valuable.

Conclusion

Proof of Delivery management is often underestimated, but it is an important part of modern logistics, claims handling, finance, and compliance.

Manual PoD handling is time-consuming, fragmented, and difficult to scale. Companies working with multiple carriers need a more centralized and reliable way to retrieve, manage, and archive delivery documentation.

PoD-Connect helps solve this challenge by bringing Proof of Delivery retrieval, export, and archiving into one central platform.

For companies that want to reduce manual work, improve document availability, and create a more transparent logistics documentation process, PoD-Connect offers a smarter way forward.

Want to learn more about PoD-Connect?

PoD-Connect is available as a centralized platform for Proof of Delivery management across carriers. If your team wants to simplify PoD handling and improve access to delivery documentation, This email address is being protected from spambots. You need JavaScript enabled to view it. to learn more.

Frequently asked questions

What is PoD-Connect?

PoD-Connect is a centralized platform for retrieving, exporting, and securely archiving Proofs of Delivery across multiple carriers. Instead of manually searching through different carrier portals, companies can manage delivery documentation through one standardized solution.

Who is PoD-Connect designed for?

PoD-Connect is designed for companies that ship through multiple carriers and need reliable access to delivery documentation. This includes Amazon vendors, retail suppliers, FMCG companies, manufacturers, wholesalers, logistics teams, finance teams, and claims departments.

Why are Proofs of Delivery important?

Proofs of Delivery are often needed to confirm that shipments were delivered successfully. They can support shortage disputes, chargeback investigations, invoice checks, audits, customer claims, and internal documentation processes.

How does PoD-Connect reduce manual work?

PoD-Connect reduces manual work by centralizing the PoD retrieval process. Teams no longer need to log into several carrier portals, search for tracking numbers manually, download files one by one, and store documents across different systems.

Can PoD-Connect work with multiple carriers?

Yes. PoD-Connect is built to support multiple carriers through one central process. The different carrier-specific systems and formats are handled in the background, while customers work with one standardized platform.

Is PoD-Connect only relevant for Amazon vendors?

No. Amazon vendors are one important use case, especially when PoDs are needed for shortage disputes. However, PoD-Connect is also relevant for any company that works with multiple carriers and needs a more efficient way to manage Proofs of Delivery.

What is the main benefit of PoD-Connect?

The main benefit is a more efficient, centralized, and reliable process for managing delivery documentation. Companies can reduce manual work, improve document availability, and create more transparency across logistics, finance, and claims processes.

How can I learn more about PoD-Connect?

If your team wants to simplify Proof of Delivery handling across carriers, you can This email address is being protected from spambots. You need JavaScript enabled to view it. to learn more about PoD-Connect and discuss your specific use case.